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Help Center

Welcome to the dropshippingXL Help Center. Here you can find advice on registering as a B2B partner, FAQs and Customer Service information.

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How to Register

Follow our simple steps to register as a dropshippingXL partner

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Customer Service Procedure

Read our CS procedure to understand how to contact our team

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Dropshipper Guide

Learn how to manage your account, integrate products and place orders.

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Synchronisation Method

Add plugins, API and CSV/XML feed to sync data to your sales channel.

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Frequently Asked Questions

Got a question? Learn more about dropshippingXL and find answers to frequently asked questions here.

icon About dropshippingXL
icon Business Registration and Tax
icon Orders and Payments
icon Shipping
icon Returns
icon Feeds and Plugins

Customer Service

Read our advice on how to offer support to your end customer. If you need further business assistance, you can email or chat to our customer services. Before you contact us, please read our Customer Service Procedure.

icon Standard Return
icon Wrong Product
icon Damaged Product
icon Address Change
icon Missing Parts
icon Order Cancellation
icon Product Not Received
icon Product Not Functioning

Contact

Before you contact our customer services, please read the Customer Service Procedure.

icon Email

Please direct your email to the correct email address depending on your query:

dropshippingXL B2B Presale & Support

Contact us

dropshippingXL Customer Service (CS)

Contact us

  • Registration Process
  • Presale Consultation
  • Product Price & Stock
  • Account & System Support
  • Technical Support (Feed, API, Plugin, etc.)
  • Payments & Finance
  • Authorization & Compliance
  • Product Specification
  • Order Status
  • Product Issue
  • Refund / Replacement Status
Average Response Time: 1 business day Average Response Time: 1 business day

Important Note:

  • DO NOT send more than 40 consecutive emails per hour from the same address, or it will be blocked in our CRM system for one hour.
  • Follow below instruction before sending the request:
    1. One email per case/order.
    2. Attach pictures or videos as evidence (max. file size: 20M).
    3. Always reply to the latest email instead of starting a new thread.
    4. Use Contact Form or send the email to country-specific email addresses.
icon Chat

Presales Service Chat:

  • Opening Hours: Monday to Friday: 9:00 am - 3:30 am (CST - China Standard Time)
  • Contact us by clicking the button at the bottom right of page: www.dropshippingxl.com

Aftersales Service Chat:

  • Opening Hours: Monday to Sunday: 9:00 am - 12:00 am (CST - China Standard Time)
  • Contact us by clicking the button at the bottom right of page: b2b.vidaxl.com

Note:

  • Do Not open multiple chats at same time.

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