Help Center

Please direct your email to the correct email address depending on your query:

Please do not use the same email address to send more than 40 consecutive emails within one hour, otherwise your email address will be blocked in our system for one hour and we will not be able to receive your emails.

Before sending an email, please pay attention to the following:

• Send one email per case
• Do not include multiple orders in one email
• Once a case is open, please always reply to the previous email instead of starting a new email thread
• Mention the order number in the subject line. Use dropshippingXL’s order number (e.g. B2B12345).
• Include pictures or videos as an attachment (max. is 20M).