Missing parts

Notice:

• Part replacement is not available for countries Canada, Japan, and United Arab Emirates.
• For country US:
• Orders placed between Dec 1, 2023, and Feb 19, 2025: “Missing Parts” request Not accepted.
• Orders placed from Feb 20, 2025: “Missing Parts” request only possible for dropshippers with Full Aftersales Service. See new policy here.

Step 1

Check in your feed that all of the parcels in the order were delivered.

Step 2

Send a request for missing parts to dropshippingXL customer services, and include:

• Order number
• SKU with missing parts

Step 3

dropshippingXL customer services will provide you with a list of parts. Share with your end customer to confirm parts missing.

Step 4

Send the list back to dropshippingXL customer services, who will create a replacement order. Inform your customer.