Frequently Asked Questions

• How can I pay subscription fee?

  You may pay the subscription fee for dropshippingXL via PayPal. If you encounter any issues with using PayPal for payment, kindly reach out to our support team at [email protected].

• Why am I paying the subscription fee?

  As a seller on dropshippingXL, you can enjoy several benefits, including:

  A wide range of products: You can dropship over 90,000 vidaXL products across various categories such as furniture, gardening, sports, pet supplies, and more.

  Warehousing service: You don't have to deal with inventory management as DropshippingXL takes care of storage, packaging, and shipping.

  Customized products: A dedicated team develops products that cater to local markets.

  Localized product content: You can market your products effectively with product content available in 27 languages.

  Low risk: No upfront inventory costs are charged, and you pay for each vidaXL product only when it is sold.

  Hassle-free returns: dropshippingXL handles return requests, so you can focus on more important tasks.

• How much should I pay if I want to sell in multiple countries?

  To sell in multiple countries, you will require a separate dropshippingXL account for each country. A monthly fee of €30 is charged for each account.

• Are there any additional costs?

  Besides the registration fee of €30 per month, we do not levy any other costs to use dropshippingXL for dropshipping.

• What payment methods do you accept?

  At the moment, we are only accepting payments through PayPal.

• Is there a minimum contract period?

  Please be aware that the minimum contract period is one month. If you do not place any orders during this time and decide to cancel, you will receive a refund for your subscription.

• Can I cancel anytime?

  If you wish to cancel your subscription, you can do so at any time by sending an email to [email protected].

• Do I need to pay anything to see the products and wholesale prices?

  To view our complete range of products and receive the latest pricing information, it is necessary to register first. However, you can browse through some of our products under the best seller, new arrival, and product categories sections.

• What's your refund policy?

  If you decide to cancel your subscription within the first month without placing any orders, you will receive a refund.

• What happens after I pay the subscription fee?

  Once your payment is received, our team will initiate the verification of your account, which is expected to conclude within a period of 2-5 business days.

  Once verification is completed, you will receive an activation email with your login details and product feed access.